Privacy Policy

Introduction

Cantina Añejo, operated by Occasio LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VIP table reservation platform and related services.

Information We Collect

We collect information you provide directly to us when making a reservation or using our services:

• Contact Information: Name, email address, and phone number
• Reservation Details: Party size, date, time preferences, table selections, bottle orders, and special requests
• Payment Information: Credit/debit card details processed securely through our payment processors (we do not store full card numbers)
• Communication Preferences: Your choices regarding SMS notifications and marketing communications
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

How We Use Your Information

We use the information we collect to:

• Process and confirm your table reservations
• Send booking confirmations, reminders, and updates via email and SMS
• Process payments and refunds
• Respond to your inquiries and provide customer support
• Improve our services and website experience
• Send promotional communications if you have opted in
• Comply with legal obligations and protect our rights

SMS Communications

When you provide your phone number and consent to SMS notifications during booking, we may send you text messages including:

• Booking confirmations and reservation reminders
• Check-in notifications and welcome messages
• Bottle service updates (if you opt in at the venue)
• Order confirmations

Message and data rates may apply. You can opt out at any time by replying STOP to any message. For full details, see our SMS Terms & Conditions.

Mobile Information

We collect your mobile phone number when you make a reservation and consent to receive SMS notifications. Your mobile phone number is used solely to send you reservation-related messages including booking confirmations, reminders, check-in notifications, and optional bottle service updates.

We do not sell, share, or disclose your mobile phone number or any mobile information to third parties or affiliates for marketing or promotional purposes. Your mobile information will never be shared with or sold to third parties or affiliates for marketing/promotional purposes.

For full details on our SMS messaging program, see our SMS Terms & Conditions.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with:

• Service Providers: Payment processors, email/SMS delivery providers, and hosting services that help us operate our platform. These providers process data on our behalf and are prohibited from using your information for their own marketing purposes.
• Venue Staff: Employees who need your information to fulfill your reservation and provide service
• Legal Requirements: When required by law, court order, or to protect our rights and safety

All service providers are contractually obligated to protect your information and use it only for the purposes we specify. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS), secure payment processing through PCI-compliant providers, and restricted access to personal data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records are typically retained for business and legal purposes. You may request deletion of your data by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS notifications

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

Children's Privacy

Our services are intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date below.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@cantinaanejo.com

Phone: (352) 781-2050